Customer Support

Healthcare Technologies, Inc. (HTI) is dedicated to customer satisfaction and believes this is best achieved by providing quality, dependable customer and technical support. That satisfaction begins with a thorough needs assessment, followed by on-site installation and training, and the continuing accessibility to technical support via Enhancement & Support agreement [E&S], email and internet knowledge base options.

HTI provides outstanding customer and technical support with a team of professional technicians, programmers, and healthcare professionals with over 30 years' experience in the healthcare industry. HTI’s customer and technical support team has the talent, skills, and know-how to custom design each installation and support it in today’s ever-changing environment.

Whether a large or small installation, HTI is dedicated to the proper installation and training of MediScribe® users and ensuring that the medical dictation and transcription systems meet the needs of physicians, transcriptionists, and the healthcare environment in which they serve.

There are several options of customer/technical support available:

• Warranty
  • Customer/Technical Support for 90 days after installation and training.
• Enhancement and Support
• Standard E&S: which provides 8-5 EST M-F
• Platinum E&S: which provides 24/7
• Service Request Form
• Provide technical support via e-mail.
• Program Request Form
• Use the program request form to request a change or suggest an improvement in a MediScribe module.
• Internet Customer/Technical Support
• Security controlled access of HTI Extranet Knowledge Base for Platinum E&S customers.
• Security controlled access to your Technical Support Issues via HTI-ACCESS